Notice of fraudulent order discovery and response
Aug 02, 2023
Dear valued members,
Thank you for continuously promoting Thanks AI’s products and supporting our activities.
Please be informed that from July 13th to 26th, 2023, we received a large number of fraudulent orders using Russian email addresses. They used credit card payments, introduced members from Japan, Taiwan, and Malaysia as sponsors, registered and ordered products in Japan, and cancelled credit card payments after the products were shipped out.
The above fraudulent orders will seriously hinder the operation of the system and the payment platform and affect other normal payment transactions. Therefore, we are currently suspending shipments of orders from members registering Russian email addresses, collecting products that have already been shipped, and investigating the full extent of the damage.
In addition, we will temporarily suspend new user registrations in Japan until we can establish thorough preventive measures.
As of now, we have confirmed more than 500 boxes of fraudulent orders, and the sales volume of the top-level members of the organizations that have fraudulent orders may decrease significantly in July.
Therefore, as a future response, we will confirm the July orders, check the rank acquisition status, fix the rank acquisition at that rank, subtract the sales of fraudulent orders, and calculate the bonus so that the rank does not decrease. This is the special measure we are going to take this time.
By doing so, although the number of boxes for fraudulent orders will decrease, if you have adjusted your sales volume in order to achieve your aiming rank, you will receive a bonus calculated by using the rank you aimed for, so that you will not be affected by the balance bonus amount or season bonus achievement count.
We will continue to upgrade our original system while balancing the measures with a complex mechanism to avoid similar incidents in the future and making it simple and easy to use.
We sincerely apologize for the inconvenience and appreciate your understanding and cooperation.
Thank you & Best regards,
NFR Customer Service