Can I return the products?

Jan 20, 2017

Returning, refund and exchanging of the ordered products do not apply to NFR member.
If the received product does not match the product description or there is a defect/ damage in the product, please follow the procedure below:
– Notify Thanks AI within 30 days of receipt
– Send the product to Thanks AI’s warehouse (specified by Thanks AI at the time of receiving exchange request).
– Thanks AI shall confirm the returned product and send out a replacement product as soon as possible.
– All shipping costs will be borne by Thanks AI provided that the above procedure is complied with. Otherwise product cannot be exchanged.
*In case that the products cannot be received for some reasons and be returned to our Japan office, we can resend the products by charging JPY1,300 for the transaction fee and shipping fee to your credit card.
Please contact NFR customer service (nfr@thanksai.jp) first before sending back the products.

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