Temporary shipment delay due to Covid-19 pandemic

Apr 15, 2020


Dear our valued Members,

Due to the worldwide spread of new-type Corona virus infectious disease which causes drastic reduction in flights and suspension of aircraft, there is a high possibility that international mail to some countries / regions will be delayed.

Hence, it may take about 2-3 weeks for parcel to arrive.

Besides, acceptance of international mail items, especially EMS, to some countries/territories may be temporarily suspended depending on the pandemic situation.

Please keep updated about the delivery situation on the official website of Japan Post https://www.post.japanpost.jp/int/information/index_en.html

We are sorry for any inconvenience it may cause and would like to ask for your patience.

For further support, please contact Thanks AI Customer Services via nfr@thanksai.jp.

Thank you so much for your kind understanding!

Thanks & Best Regards,