Monthly Archives: May 2022

To all NFR (individual imports) members,

Thank you for using Thanks AI products and please accept our deepest gratitude for your great contributions to Thanks AI activities.

Due to the sharp depreciation of the Japanese Yen, we have decided to change the JPY prices of NFR products on a monthly basis from June 1, 2022 onwards.

Please be informed that in June, NFR prices will be adjusted based on May’s average exchange rate.

System change time: between 15:00 JST and 18:00 JST on June 1, 2022

We would like NFR members to refrain from registering and ordering between 15:00 JST and 18:00 JST on June 1 due to this system change. New NFR prices will be officially announced after the system change time.

We sincerely apologize for the change in our policy and we would like to express our highest appreciation for your understanding and cooperation.

Thank you & Best regards,
NFR Customer Service

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Currently, we are receiving so many orders and we received information from our Tokyo warehouse that they may not be able to ship out all the orders in a timely fashion.

Hence, NFR orders may experience a delay of one or two days.

However, we expect the situation at Tokyo warehouse will return to normal at the beginning of next month.

We sincerely apologize for the inconvenience and highly appreciate your kind understanding on this matter.

Thank you and Best Regards
NFR Customer Service

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Please be informed that the server maintenance will be performed according to the following schedule:

Implementation date: May 30th, 2022 (Monday)
Hours: 00:00 to 09:00 JST

Target service: thanksai-global.jp
※ You can find this page from the ”Careers” part on Back Office.

During the maintenance, you may experience some temporary difficulties connecting to the target service.
In that case, kindly wait for a while and then try to access again.

※ For Back Office, and Online registration page,
since they are not subject to maintenance, you can continue to use these sites during the maintenance time.

If there is any problem, please feel free to contact us.

Thank you & Best regards,
NFR Customer Service

Dear NFR (Individual Import) Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

During the Covid-19 pandemic, we have been receiving so many orders thanks to the efforts of our valued members.
Due to delays in shipping by EMS during the Covid-19 pandemic, the company is using FedEx and DHL in order that NFR members can receive the products soon while the current shipping fees for NFR are those of EMS.

However, it is rather difficult for the company to continue covering the huge differences in the shipping fees. Therefore, Thanks AI decided to change the NFR shipping fees from 11:00 AM (Japan time) June 1st, 2022. The new NFR shipping fees are primarily based on the revised EMS fees of Japan Post.

We are currently in negotiations with FedEx for the purpose of reducing FedEx’s shipping fees and we will continue using FedEx for the time being while only charging EMS’s shipping fees to our members. If there is any change to this policy, we will make an official announcement.

Any changes in the shipping fees are updated on our official website. Please check the below link for your reference.

References

We are always grateful for your constant support and we will continue to work hard every day to bring you the best experience working with Thanks AI.
We highly appreciate your understanding and cooperation.

Thank you and Best regards,
Thanks AI NFR Customer Service