Monthly Archives: April 2022

 
 
Dear Valued Members,

We would like to inform you that NFR Customer Services will be off on the 2nd and 3rd of May 2022.

We will resume our regular hour from May 4th, 2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

And please note that we cannot perform any changes to the orders which are to be shipped out on the 2nd of May, so we would like to ask NFR members to place orders with care between the 28th of this month and the 2nd of next month.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards,
NFR Customer Service

Dear Valued Members,

We would like to inform that our Tokyo warehouse will be off on the 29th of April and the 3rd , 4th and 5th of May, 2022.

Accordingly, please expect that orders placed on the days right before or during the holiday may take longer time to be delivered than usual.

We apologize for this inconvenience and thank you so much for understanding.

Thank you & Best regards,
NFR Customer Service.

To NFR (Individual Import) Members,

Thank you for always using Thanks AI products.

This announcement is to inform you on bonus rate for the commission which is to be transferred around the 25th of May.

Currently, Japanese Yen is collected at the time of purchase, but the commission is paid in US dollars at the time of commission payment while there have been no signs of the end of the sharp depreciation of Japanese Yen over the past two months (about 15% depreciation of Japanese Yen) and, as we announced last month, it is rather unavoidable to change the bonus rate for NFR.

Therefore, the bonus rate for May payment will be 1 PV = 0.008 USD.

As a future measure, we are looking for a financial institution that will allow us to settle in US dollars at the time of purchase, and if it goes well, it will be in US dollars at both the time of purchase and at the time of bonus payment, which basically makes it unnecessary to frequently change the bonus rate.

At this stage, we cannot tell when we can start the US dollar card settlement, but we will try to make this change as soon as possible.

Also, due to frequent delivery delays because of the spread of Covid-19, we are now using FedEx and DHL while charging NFR members only EMS’s shipping fee, but it becomes more and more difficult for the company to continue bearing the difference in NFR shipping fee, so we may change NFR shipping fee when Japan post office revises EMS shipping fee in June and switch all NFR shipments from express services to EMS as before.

As the situation around the world changes rapidly, the company will continue to do its utmost to reduce the burden on members as much as possible, and we ask for your continued understanding and cooperation.

Thank you & Best regards,
Thanks AI NFR Customer Service

To NFR (Individual Import) Members,

Thank you for always using Thanks AI products.

Please accept our sincere apologies for suddenly announcing the change in the bonus rate the other day.

Currently, there are two concerning issues relating to the operation of NFR.

One is that due to the sharp depreciation of the Japanese Yen, everyone’s product purchase price is low, but bonus payments are high.

The other is that the current shipping fees for NFR are those of EMS, but NFR is using FedEx and DHL, so the company bears the difference.

From this month’s commission, we were planning to change the bonus rate in consideration of the exchange rate, but before taking that measure, we are now consulting with the current and new card settlement companies to see if the purchase prices of NFR products can be fixed at US dollar prices.

If the above can be done, there is no need to change the bonus rate every month because the purchasing and receiving commissions are conducted by the same currency.

However, if the card settlement fee is high, we need to consider it in terms of both product price and commission rate, so we are proceeding with caution.

And with regard to NFR shipping costs, due to the spread of Covid-19, it began to take about two weeks for the products to arrive by EMS in many cases, so the company decided to use FedEx and DHL instead and has been covering the difference in the shipping fees in order that NFR members can receive the products soon.

All told, it is rather difficult for the company to continue bearing the huge differences in the shipping fees, so, we are now considering whether to return to EMS again at the time when EMS shipping fees increase in June or continue using FedEx and DHL and charge the shipping fees of FedEx and DHL to members.

As mentioned above, we are looking for a well-balanced measure which is good and fair for both members and the company while trying our best to reduce members’ burden as much as possible.

In the meanwhile, we would like to ask for members’ kind understanding and allow us some time to decide on the issue of changing commission rate and shipping fee.

Thank you & Best regards,
Thanks AI NFR Customer Service

Dear Valued Members,

We would like to inform you that NFR Customer Service will be off on the 11th of April, 2022.

We will resume our regular hour from April 12th, 2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards,
NFR Customer Service 

To all NFR (individual imports) members.

We announced the change of bonus rate earlier, but we received many opinions that it would be a problem to suddenly change the rate from this month.

We also received opinions that if the extra shipping costs are currently being borne by the company, it is acceptable for members to pay the regular shipping fees.

Therefore, the bonus rate for the commission which is to be paid in April will not be changed as announced before, but it will be changed from the commission which is to be paid in May by applying the average exchange rate of the previous month.

In addition, it is difficult for the company to continue to bear the burden of the extra shipping costs, so we will change the system as soon as possible so that the amount being collected from members will be the same as the regular shipping fees.

We apologize for the sudden change in our policies and we would like to express our greatest appreciation for your understanding and cooperation.

Thank you & Best regards,
NFR Customer Service

To all NFR (individual imports) members.

Thank you for using Thanks AI products and please accept our deepest gratitude for your great contributions to Thanks AI activities.

Since the Covid-19 began to spread, EMS, which had been used for NFR shipments until then, had experienced many cases of huge delays and even failed deliveries in some countries.
Therefore, we are now using FedEx or DHL for almost all NFR shipments.

After changing from EMS to FedEx or DHL, however, the shipping costs will be 1.8 times higher on average, but the difference in the shipping costs has continued to be borne by the company so that it should not be borne by our members.

In addition, recently the exchange rate has fluctuated very sharply, and in the case of NFR, the purchase is settled in Japanese Yen, but the bonus is paid in US dollars, so not only the shipping costs but also the exchange rate is becoming a huge burden for the company and the company is shouldering more and more extra costs, which makes it rather difficult to continue as it is without making any changes.

Therefore, we will change the current bonus rate (JPY-USD) from 0.009 to 0.008 from the commission which is to be paid around the 25th of April.

In the future, we plan to create a new system that can correct the bonus rate for the month while watching the monthly exchange rate.

In addition, we are preparing to revise the NFR guidebook used at the time of registration at the earliest stage.

Regarding the regular shipping fees, if they become more expensive, the burden on new registrations and on the repeat purchasers who purchase every month will increase, so the company will try its best to continue bearing the burden for a while, but if it becomes very difficult to continue to bear these extra costs, we will explore other options such as returning to EMS.

As mentioned above, the company will support everyone while covering extra costs as much as possible, but we would like to ask for your understanding and cooperation for the necessity of this bonus rate change this time.

Thank you & Best regards,
NFR Customer Service