Dear Valued Members,
Due to New year holiday, NFR Customer Service office will be closed from December 30th ,2021 to January 3rd, 2022.
We will resume our regular hour from January 4th, 2022.
Should you need any support, please do not hesitate to contact us before or after the holiday.
Thank you for continuously promoting Thanks AI’s products and supporting our activities.
Thank you & Best regards,
NFR Customer Service
Dear Valued Members,
Due to New year holiday, our Tokyo warehouse will be closed from December 29th ,2021 to January 3rd, 2022.
Tokyo warehouse will resume regular hour from January 4th, 2022.
Accordingly, please expect that orders placed on the days right before or during the holiday may take longer time to be delivered than usual.
We apologize for this inconvenience and thank you so much for understanding.
Thank you and Best regards.
NFR Customer Services
Dear Valued Members,
Recently, we have been informed of some cases that Vietnamese members could not receive their products due to very high customs duties in Vietnam.
Member’s support is always a major driver for our development, so we have been trying to keep our price affordable to members in the most possible way.
Unfortunately, although we made every possible effort to handle this issue, the laws and regulations are unique in each country and there is not much we can do about the customs fee in Vietnam.
Therefore, in order to ensure our members’ benefits, we regret to announce that from December 3rd (Friday) onwards, Thanks AI will stop accepting registrations from Vietnam as NFR members.
Even though products cannot be received in Vietnam, Vietnamese people can still register as a member of other countries if the requirement for registration is met.
The countries which have official offices are as follows:
Japan, Taiwan, Hong Kong, Cambodia, Malaysia, Thailand.
And kindly note that there is a slight difference in rules and guidelines between countries which already have a Thanks AI office.
It is also possible to register and receive products in one of other NFR countries.
Thanks AI is taking the utmost care to find a solution to this situation soon.
We sincerely apologize for this inconvenience and thank you for your kind understanding.
Thank you & Best regards,
NFR Customer Service