Can I request the delivery time?
We are sorry that request for delivery time for NFR program is not accepted.
Monthly Archives: January 2017
How long does it take to get the products?
Normally about 1 to 2 weeks is the approximate period to take for the delivery but currently, due to COVID-19 pandemic, our delivery is heavily impacted.
To improve the situation Thanks AI has decided to temporarily switch from EMS to FedEx’s service but please be noted that some delay is still expected.
– For previous order that shipped by EMS, you can track the delivery situation from the website: https://www.post.japanpost.jp/index_en.html
-For orders shipped by FedEx, please track your orders at FedEx website:
https://www.fedex.com/en-jp/tracking.html
Does NFR program offer the auto delivery system? I would like to get the product every month on the same day.
No. We are sorry that the auto delivery service is currently not offered for NFR program. NFR is the program that aims to enjoy the products for personal use only under your responsibility.
What kind of products can we buy at NFR program？
The list below includes products which are currently being sold at NFR program:
PERFECT MINERAL AI POWDER
HYBRID MINERAL AI
PROFIL
CANEAL
JOYFIL
JOEGENEX
KAWAII ESSENCE AI
NEW PREMIUM ESSENCE
A.MATERAS CLEANSING OIL
A.MATERAS FACE & BODY SOAP
A.MATERAS FACE & BODY LOTION
A.MATERAS UV CREAM
A.MATERAS PREMIUM ESSENCE
PROTEOIL
A.MATERAS FULL SET
“A.MATERAS FULL SET” includes the below products:
A.MATERAS FACE & BODY SOAP
A.MATERAS CLEANSING OIL
A.MATERAS FACE & BODY LOTION
NEW PREMIUM ESSENCE
A.MATERAS UV CREAM
PROTEOIL
Can I get the commission at my bank account?
Currently, Thanks Ai Money Track is mainly used to get commission for NFR orders.
Thanks AI Money Track is the debit card that will enable to pay commission for 122 countries all over the world and you can withdraw by the local currency. You can also use at over 30 million Master Card affiliated shops (https://www.payoneer.com). For members from some countries that cannot apply for MONEY TRACK, please check the latest information about this on NFR Website.
Besides, NFR members can also choose to receive the bonus with Thanks Pay PV. With Thanks Pay, members can transfer PVs, receive PVs among NFR members, register membership, purchase Thanks AI products and more. Kindly refer to the below manual for more details.
https://nfr.thanksai-global.net/wp-content/uploads/2021/03/Thanks-Pay-Manual.pptx
Is there any payment method besides credit card?
Currently, we accept credit card and Thanks Pay as payment method.
Regarding Thanks Pay, kindly refer to the below manual for more details.
https://nfr.thanksai-global.net/wp-content/uploads/2021/03/Thanks-Pay-Manual.pptx
Is COD accepted?
COD is not applicable for NFR orders.
What kind of credit cards are accepted?
We accept VISA, MASTER, JCB, AMERICAN EXPRESS and DINERS
How the PV rate is calculated?
Current PV rate is １PV＝JPY 1. It will fluctuate according to the exchange rate. Please refer to the NFR Policy in the registration page of the NFR website.
Can I return the products?
Returning, refund and exchanging of the ordered products do not apply to NFR member.
If the received product does not match the product description or there is a defect/ damage in the product, please follow the procedure below:
– Notify Thanks AI within 30 days of receipt
– Send the product to Thanks AI’s warehouse (specified by Thanks AI at the time of receiving exchange request).
– Thanks AI shall confirm the returned product and send out a replacement product as soon as possible.
– All shipping costs will be borne by Thanks AI provided that the above procedure is complied with. Otherwise product cannot be exchanged.
*In case that the products cannot be received for some reasons and be returned to our Japan office, we can resend the products by charging JPY1,300 for the transaction fee and shipping fee to your credit card.
Please contact NFR customer service (nfr@thanksai.jp) first before sending back the products.