Author Archives: nfr

To all NFR (individual imports) members.

Thank you for using Thanks AI products and please accept our deepest gratitude for your great contributions to Thanks AI activities.

Since the Covid-19 began to spread, EMS, which had been used for NFR shipments until then, had experienced many cases of huge delays and even failed deliveries in some countries.
Therefore, we are now using FedEx or DHL for almost all NFR shipments.

After changing from EMS to FedEx or DHL, however, the shipping costs will be 1.8 times higher on average, but the difference in the shipping costs has continued to be borne by the company so that it should not be borne by our members.

In addition, recently the exchange rate has fluctuated very sharply, and in the case of NFR, the purchase is settled in Japanese Yen, but the bonus is paid in US dollars, so not only the shipping costs but also the exchange rate is becoming a huge burden for the company and the company is shouldering more and more extra costs, which makes it rather difficult to continue as it is without making any changes.

Therefore, we will change the current bonus rate (JPY-USD) from 0.009 to 0.008 from the commission which is to be paid around the 25th of April.

In the future, we plan to create a new system that can correct the bonus rate for the month while watching the monthly exchange rate.

In addition, we are preparing to revise the NFR guidebook used at the time of registration at the earliest stage.

Regarding the regular shipping fees, if they become more expensive, the burden on new registrations and on the repeat purchasers who purchase every month will increase, so the company will try its best to continue bearing the burden for a while, but if it becomes very difficult to continue to bear these extra costs, we will explore other options such as returning to EMS.

As mentioned above, the company will support everyone while covering extra costs as much as possible, but we would like to ask for your understanding and cooperation for the necessity of this bonus rate change this time.

Thank you & Best regards,
NFR Customer Service

Dear Valued members,

There is good news that we would like to share with you all about the test results of our product “JoeGenEx”.

Since our JoeGenEx uses so many types of plant ingredients, it costs a lot of money to collect Halal certification for each and every ingredient. As a result, the cost will be reflected in the product price and will be borne by the member, so it is difficult to obtain Halal certification for JoeGenEx.

However, many members are worried about the presence of alcohol, so we conducted a test about the alcohol component, but the result did not detect alcohol in Thanks AI’s JoeGenEx.
Of course, JoeGenEx, made from plant ingredients, does not contain any ingredients related to pigs.

Please check out the below link for the actual test result.
👉 https://nfr.thanksai-global.net/references/589

We highly appreciate your continuous support and your trust in Thanks AI.

Thank you & Best regards,
NFR Customer Service

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Currently, we are receiving so many orders and we received information from our Tokyo warehouse that they may not be able to ship out all the orders in a timely fashion.

Hence, NFR orders may experience a delay of one or two days.

However, we expect the situation at Tokyo warehouse returns to normal at the beginning of next month.

We sincerely apologize for the inconvenience and highly appreciate your kind understanding on this matter.

Thank you and Best regards.
NFR Customer Service

Dear Valued Members,

We would like to inform you that NFR Customer Service will be off on the 21st of March ,2022.

We will resume our regular hour from March 22nd ,2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards.
NFR Customer Service 

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Please be noted that since cancellation, returning and refund do not apply to NFR members, our system does not allow us to cancel NFR orders. Moreover, each order is connected to the card settlement, so we cannot cancel the card settlement.

Therefore, in order to avoid wrong orders, we would like NFR members to always check carefully the account as well as order information before confirming the order.

In case you are using the same smartphone to place orders for many members,
please always push the reload button on “Product order confirmation” page and make sure the account and the order are correct as indicated in the attached image just before pushing “Order” button.

Thanks AI will do our best to make your experience working with us the best to reciprocate your contribution.

We highly appreciate the understanding and cooperation of all the members.

Thank you & Best regards,
NFR Customer Service

Dear Valued Members,

We would like to inform that our Tokyo warehouse will be off on the 21st of March, 2022.

Accordingly, please expect that orders placed on the days right before or during the holiday may take longer time to be delivered than usual.

We apologize for this inconvenience and thank you so much for understanding.

Thank you & Best regards,
NFR Customer Service.

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Please be informed that the maintenance of the FASTRACK system will be performed with the following schedule:

Implementation date: March 10, 2022 (Thursday)
Hours: 18: 00-19: 00 JST

Target service
· https://fastrack.jp/member/
· https://fastrack.jp/member/register/

During the maintenance, you may experience some temporary difficulties connecting to the sites.
In that case, please wait for a while and then try to access again.

If there is any problem, feel free to contact us.

Thank you & Best regards,
NFR Customer Service

 
 
Dear Valued members,

We would like to bring to attention of Payoneer users that Payoneer will be conducting maintenance to its systems on Sunday, February 13th, 2022 starting at 01:AM EST, until the end of the day.

And there may be service interruption for a few minutes at a time.

If there is any problem, feel free to contact us.

Thank you & Best regards,
NFR Customer Service

Dear Valued Members,

We would like to inform that our Tokyo warehouse will be off on the 11th and 23rd of February, 2022.

Accordingly, please expect that orders placed on the days right before or during the holiday may take longer time to be delivered than usual.

We apologize for this inconvenience and thank you so much for understanding.

Thank you & Best regards,
NFR Customer Service.

Dear Valued Members,

Please be informed that NFR Customer Service will be closed for the Lunar New Year holiday from February 1st ,2022 to February 3rd, 2022.

We will resume our regular business hours from February 4th, 2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

Kindly note that we cannot accept product change request during this time, and we would like members to place orders with extra care to avoid any problem.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards.
NFR Customer Service