Author Archives: nfr

To all NFR (individual imports) members,

Thank you for using Thanks AI products and please accept our deepest gratitude for your great contributions to Thanks AI activities.

Due to the sharp depreciation of the Japanese Yen, we have decided to change the JPY prices of NFR products on a monthly basis from June 1, 2022 onwards.

Please be informed that in June, NFR prices will be adjusted based on May’s average exchange rate.

System change time: between 15:00 JST and 18:00 JST on June 1, 2022

We would like NFR members to refrain from registering and ordering between 15:00 JST and 18:00 JST on June 1 due to this system change. New NFR prices will be officially announced after the system change time.

We sincerely apologize for the change in our policy and we would like to express our highest appreciation for your understanding and cooperation.

Thank you & Best regards,
NFR Customer Service

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Currently, we are receiving so many orders and we received information from our Tokyo warehouse that they may not be able to ship out all the orders in a timely fashion.

Hence, NFR orders may experience a delay of one or two days.

However, we expect the situation at Tokyo warehouse will return to normal at the beginning of next month.

We sincerely apologize for the inconvenience and highly appreciate your kind understanding on this matter.

Thank you and Best Regards
NFR Customer Service

Dear Valued Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Please be informed that the server maintenance will be performed according to the following schedule:

Implementation date: May 30th, 2022 (Monday)
Hours: 00:00 to 09:00 JST

Target service: thanksai-global.jp
※ You can find this page from the ”Careers” part on Back Office.

During the maintenance, you may experience some temporary difficulties connecting to the target service.
In that case, kindly wait for a while and then try to access again.

※ For Back Office, and Online registration page,
since they are not subject to maintenance, you can continue to use these sites during the maintenance time.

If there is any problem, please feel free to contact us.

Thank you & Best regards,
NFR Customer Service

Dear NFR (Individual Import) Members,

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

During the Covid-19 pandemic, we have been receiving so many orders thanks to the efforts of our valued members.
Due to delays in shipping by EMS during the Covid-19 pandemic, the company is using FedEx and DHL in order that NFR members can receive the products soon while the current shipping fees for NFR are those of EMS.

However, it is rather difficult for the company to continue covering the huge differences in the shipping fees. Therefore, Thanks AI decided to change the NFR shipping fees from 11:00 AM (Japan time) June 1st, 2022. The new NFR shipping fees are primarily based on the revised EMS fees of Japan Post.

We are currently in negotiations with FedEx for the purpose of reducing FedEx’s shipping fees and we will continue using FedEx for the time being while only charging EMS’s shipping fees to our members. If there is any change to this policy, we will make an official announcement.

Any changes in the shipping fees are updated on our official website. Please check the below link for your reference.

References

We are always grateful for your constant support and we will continue to work hard every day to bring you the best experience working with Thanks AI.
We highly appreciate your understanding and cooperation.

Thank you and Best regards,
Thanks AI NFR Customer Service

 
 
Dear Valued Members,

We would like to inform you that NFR Customer Services will be off on the 2nd and 3rd of May 2022.

We will resume our regular hour from May 4th, 2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

And please note that we cannot perform any changes to the orders which are to be shipped out on the 2nd of May, so we would like to ask NFR members to place orders with care between the 28th of this month and the 2nd of next month.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards,
NFR Customer Service

Dear Valued Members,

We would like to inform that our Tokyo warehouse will be off on the 29th of April and the 3rd , 4th and 5th of May, 2022.

Accordingly, please expect that orders placed on the days right before or during the holiday may take longer time to be delivered than usual.

We apologize for this inconvenience and thank you so much for understanding.

Thank you & Best regards,
NFR Customer Service.

To NFR (Individual Import) Members,

Thank you for always using Thanks AI products.

This announcement is to inform you on bonus rate for the commission which is to be transferred around the 25th of May.

Currently, Japanese Yen is collected at the time of purchase, but the commission is paid in US dollars at the time of commission payment while there have been no signs of the end of the sharp depreciation of Japanese Yen over the past two months (about 15% depreciation of Japanese Yen) and, as we announced last month, it is rather unavoidable to change the bonus rate for NFR.

Therefore, the bonus rate for May payment will be 1 PV = 0.008 USD.

As a future measure, we are looking for a financial institution that will allow us to settle in US dollars at the time of purchase, and if it goes well, it will be in US dollars at both the time of purchase and at the time of bonus payment, which basically makes it unnecessary to frequently change the bonus rate.

At this stage, we cannot tell when we can start the US dollar card settlement, but we will try to make this change as soon as possible.

Also, due to frequent delivery delays because of the spread of Covid-19, we are now using FedEx and DHL while charging NFR members only EMS’s shipping fee, but it becomes more and more difficult for the company to continue bearing the difference in NFR shipping fee, so we may change NFR shipping fee when Japan post office revises EMS shipping fee in June and switch all NFR shipments from express services to EMS as before.

As the situation around the world changes rapidly, the company will continue to do its utmost to reduce the burden on members as much as possible, and we ask for your continued understanding and cooperation.

Thank you & Best regards,
Thanks AI NFR Customer Service

To NFR (Individual Import) Members,

Thank you for always using Thanks AI products.

Please accept our sincere apologies for suddenly announcing the change in the bonus rate the other day.

Currently, there are two concerning issues relating to the operation of NFR.

One is that due to the sharp depreciation of the Japanese Yen, everyone’s product purchase price is low, but bonus payments are high.

The other is that the current shipping fees for NFR are those of EMS, but NFR is using FedEx and DHL, so the company bears the difference.

From this month’s commission, we were planning to change the bonus rate in consideration of the exchange rate, but before taking that measure, we are now consulting with the current and new card settlement companies to see if the purchase prices of NFR products can be fixed at US dollar prices.

If the above can be done, there is no need to change the bonus rate every month because the purchasing and receiving commissions are conducted by the same currency.

However, if the card settlement fee is high, we need to consider it in terms of both product price and commission rate, so we are proceeding with caution.

And with regard to NFR shipping costs, due to the spread of Covid-19, it began to take about two weeks for the products to arrive by EMS in many cases, so the company decided to use FedEx and DHL instead and has been covering the difference in the shipping fees in order that NFR members can receive the products soon.

All told, it is rather difficult for the company to continue bearing the huge differences in the shipping fees, so, we are now considering whether to return to EMS again at the time when EMS shipping fees increase in June or continue using FedEx and DHL and charge the shipping fees of FedEx and DHL to members.

As mentioned above, we are looking for a well-balanced measure which is good and fair for both members and the company while trying our best to reduce members’ burden as much as possible.

In the meanwhile, we would like to ask for members’ kind understanding and allow us some time to decide on the issue of changing commission rate and shipping fee.

Thank you & Best regards,
Thanks AI NFR Customer Service

Dear Valued Members,

We would like to inform you that NFR Customer Service will be off on the 11th of April, 2022.

We will resume our regular hour from April 12th, 2022.

Should you need any support, please do not hesitate to contact us before or after the holiday.

Thank you for continuously promoting Thanks AI’s products and supporting our activities.

Thank you and best regards,
NFR Customer Service 

To all NFR (individual imports) members.

We announced the change of bonus rate earlier, but we received many opinions that it would be a problem to suddenly change the rate from this month.

We also received opinions that if the extra shipping costs are currently being borne by the company, it is acceptable for members to pay the regular shipping fees.

Therefore, the bonus rate for the commission which is to be paid in April will not be changed as announced before, but it will be changed from the commission which is to be paid in May by applying the average exchange rate of the previous month.

In addition, it is difficult for the company to continue to bear the burden of the extra shipping costs, so we will change the system as soon as possible so that the amount being collected from members will be the same as the regular shipping fees.

We apologize for the sudden change in our policies and we would like to express our greatest appreciation for your understanding and cooperation.

Thank you & Best regards,
NFR Customer Service